A consumer is any natural person who concludes a legal transaction for purposes that are
predominantly not attributable to his commercial or self-employed professional activity.
right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reasons. The
period of revocation shall be fourteen days from the day on which you or a third party named by
you, who is not the carrier, have or has taken possession of the goods. In order to exercise your
right of revocation, you must inform us Grey Trading OHG, Schleißheimer Str. 68,80797 Munich,
email@example.com by means of a clear declaration (e. g. a letter, fax or e-mail sent by post) of
your decision to revoke this contract. You can use the enclosed sample revocation form for this
purpose, but it is not mandatory. In order to comply with the revocation period, it is sufficient that
you send the notice of revocation prior to the expiry of the revocation period.
Consequences of the return
If you revoke this contract, we will refund to you immediately all payments we have received
from you, including the delivery costs (except for the additional costs resulting from your choice
of a different type of delivery than the cheapest standard delivery offered by us) and within
fourteen days at the latest from the date on which we receive notice of your revocation of this
contract. We will use the same means of payment for this repayment as you used in the original
transaction, unless otherwise expressly agreed with you; in no case will you be charged for this
repayment. We may refuse repayment until we have received the goods back or until you have
provided proof that you have returned the goods, whichever is the earlier. You must return or
hand over the goods to us without delay and in any case at the latest within fourteen days of the
day on which you inform us about the revocation of this contract. The deadline is respected if you
send the goods before the expiry of the 14-day deadline.
You shall bear the direct costs of returning the goods.
They shall only be liable for any loss in value of the goods if this loss in value is due to a handling
of the goods which is not necessary for the examination of the quality, properties and functioning
of the goods.
Sample return form
(If you want to cancel the contract, please fill in this form and send it back.)
An Grey Trading OHG, Schleißheimer Str. 68,80797 Munich, firstname.lastname@example.org:
I/we (*) hereby revoke the contract for the purchase of the following goods (*) / provision of the
following service (*) concluded by me/us (*)
Ordered on (*)/received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only for communication on paper)
Date – Date
(*) Delete as applicable.
Exclusion or premature extinction of the right of withdrawal
The right of withdrawal does not apply to contracts.
for the delivery of goods which are not prefabricated and for the production of which an
individual choice or destination by the consumer is decisive or which are clearly tailored to the
personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of
the contract, but which cannot be delivered before 30 days after conclusion of the contract and
whose current value depends on fluctuations in the market on which the entrepreneur has no
for the delivery of newspapers, magazines or magazines with the exception of subscription
The right of withdrawal expires prematurely in the case of contracts
for the delivery of sealed goods which, for health or hygiene reasons, cannot be returned if their
sealing has been removed after delivery;
for the delivery of goods, if they were inseparably mixed with other goods after delivery due to
for the delivery of audio or video recordings or computer software in a sealed package if the seal
has been removed after delivery.